Refund policy

Refund Policy

Contact us first
If you have a question or an issue with your order, email us at flexxrcontact@gmail.com with your order number before you contact your bank or card provider. We can usually resolve things much faster directly, and we’re happy to help.

Shipping address
Please make sure your shipping address is correct before you place your order. We’re not responsible for orders delivered to an incorrect or incomplete address entered at checkout, and any reshipping costs in those cases are the customer’s responsibility.

Cancellations and order changes
You can cancel an order within 1 hour of placing it, as long as it hasn’t been processed yet. Email us at flexxrcontact@gmail.com with your order number as soon as possible. Once an order has been processed, it can’t be canceled or changed, including edits to personalization, items, quantities or the shipping address. Please review your order carefully before you check out.

Delayed orders
Shipping times can vary. If your order seems delayed, contact us and we’ll check on it with the carrier. If your order is still on its way, we can share the latest tracking update.

Lost, stolen or misplaced packages
Once the carrier marks your order as delivered, we’re not responsible for packages that are lost, stolen or misplaced. This also includes delays or issues caused by the carrier, weather, customs or anything else outside our control. If your package is marked delivered but you can’t find it, check around your property and with neighbors, then contact your local carrier directly to file a claim. They’re the best ones to help in these cases.

Requesting a refund
Refund requests can only be made once your order has been delivered. For damaged, defective or incomplete items, include clear photos of the item(s) and the packaging when you contact us. We can’t process a request without photos.

What we refund
Refunds apply only to the specific items that arrived damaged or that your request is about, not the full order. We only refund physical products. Shipping costs and shipping protection are non-refundable.

Payment disputes
If you open a dispute or chargeback with your bank, we can’t make changes, refunds or replacements on that order while it’s open. Once your bank resolves it, you’re welcome to contact us again.